11 set - Pianoro
Sherwin-Williams
Based at our production site in Pianoro, you will provide a variety of customer service support and technical guidance to both internal and external customers in the international market. For this role, proficiency in Italian, English and French is required.
RESPONSIBILITIES
- Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders, resolve questions and complaints within span of control.
- Work to ensure all orders received are entered into the ERP by order cut-off time.
- Positive influence on the team and being responsible to arrange backup in case of holiday leave.
- Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Identifiy customer issues that need to be escalated to management in a timely fashion.
- Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
QUALIFICATIONS
- At least 2 years of progressive B2B customer service experience,
- Order management experience,
- Resolving customer problems and concerns;
- Excellent communication skills,
- AS400, ERP
- Italian, English and French
EMPLOYER DESCRIPTION
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Lifewith rewards,
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