11 set - Serravalle Scrivia
Mcarthurglen
What you'll be doing...
- Creating tailored, luxury shopping experiences by offering expert style advice and personalised recommendations.
- Building strong relationships with brands and in-centre teams to stay ahead of collections, exclusives, promotions and events.
- Acting as a dedicated point of contact for VIP guests, ensuring seamless, high-touch service at every stage of their visit.
- Strengthening guest loyalty through ongoing communication, from new arrivals and trend insights to private events and curated invitations.
- Enriching guest profiles with preferences and insights to continuously refine and personalise future experiences.
- Promoting McArthurGlen services such as Personal Shopping, Guest Lounge, Concierge and Premium Parking.
- Supporting tax-free shopping and providing clear, confident guidance to international guests.
- Handling feedback and complaints with empathy, discretion and professionalism.
- Collaborating across Guest Experience, Retail and Tourism teams to deliver unique, memorable activations.
- Sharing insights,
trends and opportunities with the Clienteling Manager to help evolve our service offering
Why McArthurGlen?
- Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%
- Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
- Volunteering Days: Vantaggi from 2 paid volunteering days per year.
- Exclusive Discounts: Access special discounts at our Designer Outlets.
- Flexible Working: Hybrid working options where possible to accommodate your needs.
- International Exposure: Work with colleagues across eight countries within a global organization.
- Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
- Values-Based Culture: Thrive in an inclusive and collaborative environm
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