11 set - Milano
Meliá Hotels International
_“The world is yours with Meliá”_
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Mission:the intern actively participates, under the guidance of the guest experience team, to ensure an excellent experience to the guests.
What will you be doing?
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Manage the guests’ digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting,
decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
- Be knowledgeable of the personal protective equipment and use it correctly.
- Be knowledgeable of the methods, work procedures and risks inherent to their activity.
What are we looking for?
Education: University degree, preferably Tourism or Hospitality, Marketing or similar.
Languages: Italian and advanced English. A third language would be an asset.
What we offer:
A 6 months training, maintaining a constant and proactive relationship with the assigned tutor to plan and propose actions for the growth.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and
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