11 set - Venezia
Belmond
Belmond is seeking a Reservations & Ops Assistant for Venice Simplon-Orient-Express, the legendary train that transports guests to the Golden Age on captivating journeys across Europe.
This is an exciting opportunity for a dynamic talent with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.
ABOUT THE ROLE
Do you like to organise and coordinate? Do you have great customer service skills with great attention to detail? Do you have a few years of experience in a similar position at a luxury level?
Then you could be perfect for the role of Reservations & Ops Assistant for one of the world’s most iconic trains.
As a Reservations & Ops Assistant, you will:
- manage all aspects of staff travel arrangements, including hotel bookings, flight reservations, and ground transportation (trains, flights), ensuring a seamless travel experience.
- utilize your advanced programming skills to manage ticketing based on hostess rosters and operational planning, optimizing scheduling efficiency.
- maintain and update department cost files to facilitate data analysis for senior operations and inform future projects. You will report on completed services to enable effective cost monitoring and improved planning.
- be responsible for entering and maintaining accurate data on the passenger dashboard, including on/off status and meal requirements.
- create advanced dietary requirements reports (2-1 month in advance) for the kitchen, ensuring proper meal planning and preparation.
- monitor stock supplies in coordination with the warehouse, ensuring that the department's needs are consistently met. You will prepare and complete truck order documentation accurately and efficiently.
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable pro
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