11 set - Italia
Trinity Health
Employment Type:
Tempo pieno
Shift:
Rotating Shift
Description:
Looking for a candidate with an MA background/experience - will be training MA staff
This position will be overseeing the Urgent Care locations at Domino’s Farms and Milan
POSITION DESCRIPTION:
This position is responsible for overseeing specified areas of the office in collaboration with the Clinic Manager. Primary responsibilities include ensuring patients receive friendly, efficient service and maintaining efficient flow of the overall office, working with other supervisors to achieve operational goals as defined by the practice leadership. This position typically works in an environment where a Clinic Manager oversees multiple office locations.
ESSENTIAL JOB FUNCTIONS:
Responsible for ensuring patients receive friendly, efficient service, supervising the medical reception staff, planning and implementing operational processes of the front desk department, and working with other managers in the office to achieve the operational goals.
Manages more complex patient reception/medical records problems or insurance issues. Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations. Is approachable and welcomes opportunity to provide feedback to staff and problem resolution to patients. Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience. Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations. Maintains and updates regular schedules and PTO for assigned staff in IHA’s electronic timekeeping system; in conjunction with the Clinic Manager approves or declines assigned staff PTO requests. Effectively organizes training materials for new employees and keeps materials up to date with any changes
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