11 set - Milano
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Junior IT Workplace Administrator Location: Milan, Italy (Office-based)
Type: Full-Time
Reports to: IT Workplace Administrator – EMEA
Salary: EURO 23,000.00 - 25,000.00
About the Role As our Junior IT Workplace Administrator in the Milan Office, you will be the heartbeat of technical support for our Milan office and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region. You will provide high-quality 1st and 2nd line support, ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption.
Key Responsibilities Support & Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in-person. You will act as the first point of contact and elevate complex issues within the Global IT Team to ensure timely resolutions.
Onboarding & Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers.
Asset Management: Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning.
System Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.
Collaboration & Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive.
Documentation: Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for s
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