On behalf of Bayer, a global company with core competencies in health care and agriculture, IQVIA is looking for a Field Service Engineer -based in Florence- to join an exciting working environment in a dynamic and international atmosphere.
Scorra verso il basso per trovare i dettagli completi dell'offerta, inclusa l'esperienza richiesta e le mansioni associate.
As a Field Service Engineer, you will play a key role in ensuring optimal performance of systems and devices, building strong relationships with customers, and contributing to the delivery of high-quality technical service.
Location: Tuscany; preferred residence: Florence area.
MAIN TASK AND RESPONSABILITIES
Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution;
Prepare service quotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division;
Promote technical maintenance contracts,

customizing the offer based on the customer's needs;
Ensure the inventory is up to date and manage the direct handling of tools;
Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams;
Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image;
Support the KAM in performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables;
Responsible for carrying out administrative tasks to ensure the company's quality and safety standards as outlined by the policies.
REQUIREMENTS
Degree in Biomedical/Electronic/Informatic Engineering or equivalent;
4-6 years of experience in Radiology service maintenance;
Customer oriented approach;
Good organizational skills and ability to be

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