Guest Experience Agent
Pubblicato il 11-09-2026 - Meliá Hotels International in Milano
_“The world is yours with Meliá”_
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you
Job summary:
We are looking for a Guest Experience Agentto join our team of passionate individuals in Meliá Milanoto provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.
What will I be doing?
- To assist the Guest Experience Team in all duties and responsibilities of the Department.
- To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
- To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
- To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
- To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the comp