11 set - Milano
Meliá Hotels International
_“The world is yours with Meliá”_
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
MISSION: Collaborates in the organisation and supervision of their staff’s activities to guarantee the quality of the service offered to the customer in the hotel restaurants and bars in order to contribute to the achievement of their food and beverage ratios and economic and quality objectives, work environment and hotel operations.
Main Responsabilities:
- Participate in ad hoc meetings to learn about the property’s global situation
- Participate in OS follow-up meetings to ensure the development of events in a timely manner
- Ensure consistency in service and quality in procedures.
- Ensure the knowledge of all the teams in charge of the procedures in the different outlets
- Ensure the presentation and service format of the offer following the implementation standards.
- Plan the work, distributing the tasks and shifts among the staff to provide quality customer service.
- Responsible for the equipment and machinery of the bar; if required, reports breakdowns to the technical services department.
- It is responsible for billing, performs cash audits, ensures the correct handling of cash and credit management.
- They are up-to-date regarding the offer of products in the market and the preparation of cocktails. Ensures that the preparation of beverages is done according to the recipe to preserve the uniformity in grammage, image and flavours.
- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their e
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