Client Intake Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7sl1m6

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Intake Specialist based in Italy.
The Client Intake Specialist will serve as the first point of contact for prospective clients seeking legal support following accidents or injuries. This people-focused role combines empathetic communication, structured interviewing, case qualification, and accurate documentation. You will handle inbound and outbound calls, gather detailed information, and build trust with individuals who may be experiencing stressful or emotional circumstances. Strong listening and de-escalation skills will be essential to creating a positive and professional client experience. You will also maintain sensitive legal, medical, and personal information with a high level of confidentiality and attention to detail. Working independently in a fully remote environment, you will take ownership of each intake conversation from the initial interaction through accurate case documentation.
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Accountabilities:




Serve as the primary point of contact for prospective clients, particularly individuals seeking assistance with personal injury matters such as vehicle accidents, slip and falls, and medical malpractice.
Handle high volumes of inbound and outbound calls while establishing trust, professionalism, and rapport from the beginning of each interaction.
Conduct structured intake interviews to gather comprehensive information about prospective clients and their circumstances.
Ask detailed case-related questions naturally and respectfully, ensuring callers feel heard and supported throughout the conversation.
Accurately record case details, contact information, and relevant documentation in CRM and case management systems in real time.
Assess prospective clients against established qualification criteria and determine whether their circumstances align with available legal services.
Use active listening, empathy, and de-escalat

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7sl1m6