11 set - Italia
Jobgether
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead of Content Moderators based in Italy.
The Team Lead of Content Moderators will oversee day-to-day moderation operations while ensuring high standards of accuracy, productivity, consistency, and policy compliance. You will support moderators with complex and sensitive cases, provide clear guidance, and reinforce effective enforcement practices. The role combines people leadership, performance monitoring, workflow coordination, quality assurance, and trend analysis. You will help identify recurring moderation challenges and collaborate with senior stakeholders to improve policies, processes, and enforcement strategies. The position requires strong judgment and professionalism when handling high-risk content and difficult decisions. This is an opportunity to lead a remote team in a fast-paced environment where trust, safety, and content quality are critical.
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Accountabilities:
Supervise daily content moderation operations,
ensuring team members consistently meet accuracy, productivity, quality, and compliance standards.
Provide guidance and support on complex or sensitive moderation cases, helping team members interpret policies and apply them consistently.
Monitor individual and team performance using relevant moderation metrics, identifying performance gaps and providing constructive feedback.
Assist with scheduling and workflow management to maintain balanced workloads, efficient operations, and timely completion of moderation tasks.
Support onboarding and training activities, helping new team members develop strong moderation practices and reinforcing continuous learning.
Collaborate with senior leads and managers to identify and report moderation trends, enforcement challenges, policy gaps, and opportunities for improvement.
Conduct regular content audits and quality reviews to assess moderation decisions, improve consisten
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