11 set - Filago
Bozzetto
**Position overview** **Key Responsibilities**: - Identify customer needs, present tailored technical solutions, and build long-term business relationships with clients.
- Act as link between customers, R&D; and Supply Chain (production, planning and purchase) on new/current products development.
- Troubleshooting: management of significant customer quality issues with analysis of the possible causes and proposal of technical solutions.
- Technical support for the business segment: customer technical training, attendance to exhibitions, joint visits with distributors.
- Share and monitor marketing strategies to the teams located in the territory to foster the growth of the business assigned at local level (subsidiaries).
- Understand customer needs, challenges, and regulatory requirements to recommend customized solutions.
- Collaborate with internal R&D; and product development teams to tailor solutions for specific customer requirements.
- Provide on-site technical assistance and troubleshooting for customers during product trials and formulation adjustments.
- Train customers and partners on product use, benefits, and proper integration into their processes.
- Introduce and track KPIs to validate the effectiveness of current/new products. **Qualifications**: - Bachelor’s degree in chemistry or Material Sciences, or equivalent education in related fields.
- Proven experience of the relevant industry, market and sales.
- Excellent analytical, interpersonal and communication skills; value-added solution selling.
- Strong negotiation and problem-solving skills.
- High proficiency in IT tools (Excel, Word, Web tools); knowledge of SAP is a plus.
- Mandatory use of English (technical and commercial).
- Willingness to travel (EU and extra EU).
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