Regional Customer Experience & Operations Lead

11 set - Desio
Leica Biosystems

Leica Biosystems is seeking a Customer Care Operations Lead to bridge the Global Customer Care Centre of Excellence with the local market. You will manage instrument order fulfillment, resolve escalations, and ensure interactions meet global standards and local needs.

You will partner across commercial, service, supply chain, and customer care functions to drive satisfaction and operational excellence while balancing global processes with local requirements.

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