Software Technical Support Engineer
Pubblicato il 09-09-2026 - Qualified Recruiter in Milano
pbSoftware Technical Support Engineer /b /ppbRD - /bPaderno Dugnano (MI) /ppbr/ppAs a bSoftware Technical Support Engineer /b, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems.
You will work closely with the bCustomer Success, Engineering and RD teams /b, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
/ppbFew examples of responsibilities: /b /pulliPerform bsoftware testing and validation /b on Caracol's additive manufacturing software, ensuring correct functionality and performance.
/liliExecute bhands-on robotic 3D printing tests /b to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
/liliHelp btechnical support and field engineering teams /b in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
/liliProvide binternal training and guidance /b to support teams to help them handle common Level 1 technical requests.
/liliCollaborate with bRD and software teams /b to report bugs, suggest improvements, and collect feedback from real production use.
/li /ulpbIdeal Background: /b /pulliTechnical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field /lili1- 2 years of experience in a similar role within industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plus /liliBasic knowledge of programming languages such as C++, C#, or Java /liliFamiliarity with scripting languages (e.g. Python, JavaScript, or Bash) /liliExperience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots /liliValid driving license and own vehicle required /liliFluency in English is mandatory; Italian is a plus /li /ulpbr/p