11 set - Firenze
Volumio
About Volumio:
Volumio is a leading innovator in high-quality digital audio solutions. With a mission to make music accessible in the purest way possible, we develop hardware and software that redefine how people experience sound. Our ecosystem is trusted by music lovers, audiophiles, and professionals worldwide. Learn more at volumio.com .
About the Role
We are looking for a Technical Support & QA Specialist, ideally with a background in Hi-Fi audio and general IT.
In this role, you will be a key point of contact for Volumio's user community and for our Customer Care team, while also contributing directly to the quality of our hardware and software products. You will execute test plans and quality checks on all new products and releases, following established testing procedures, and report any issues you find in a clear and structured way. You will provide first-level technical support to the Volumio community, helping users troubleshoot common issues, and you will support our Customer Care team on more technical customer questions.
This position is ideal for someone proactive, precise, and passionate about delivering a great user experience through careful testing and attentive support.
We are considering candidates who can work in a hybrid setting in our HQ in Florence, Italy. We are also considering remote candidates.
Main Responsibilities
- Execute functional and quality tests on Volumio's hardware and software products, including all new product releases, following defined test plans and checklists.
- Perform pre-launch checks and validation on all new products, verifying that they meet Volumio's quality and reliability standards.
- Provide first-level technical support to the Volumio community (forum, social channels, community platforms), helping users troubleshoot and resolve common issues.
- Support the Customer Care team on technical questions, helping diagnose issues reported by customers and escalating complex cases to the QA Lead or the development team.
- Reproduce and document bugs and issues found during testing or support activities, reporting them clearly to the development team.
- Contribute to product manuals, FAQs, and internal knowledge base articles, keeping documentation accurate and up to date.
- Collaborate with the product and development team to help prioritize issues based on their impact on users.
Required Skills
- Good written and verbal communication skills, comfortable interacting with both technical and non-technical users.
- Methodical, precise, and detail-oriented approach to testing and issue reporting.
- Solid familiarity with general IT and basic operating system management.
- Genuine interest in technology and/or Hi-Fi audio products.
- Proactive attitude and willingness to learn.
Nice-to-Have Skills
- Basic knowledge of Linux systems (shell, logs, basic commands).
- Familiarity with fundamental networking concepts (TCP/IP, DHCP, DNS).
- Previous experience in a QA, testing, or technical support role.
- Familiarity with ticketing/helpdesk tools (e.g., Zendesk, Freshdesk) or bug-tracking tools (e.g., Jira).
- Knowledge of main test types (Functional, Regression, Usability).
- Familiarity with audio and Hi-Fi equipment, as well as an appreciation for high-quality music listening.
What we offer
- The opportunity to work hands-on with real hardware and software products and see the direct impact of your work.
- A great starting point to grow your skills in QA, Hi-Fi digital audio, Linux systems, and embedded technology.
- Support and mentorship from an experienced QA and development team.
- Collaborative team culture where your contributions make an impact.
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