Regional Customer Operations & Escalation Lead

09 set - Sesto San Giovanni
Leica Biosystems

Leica Biosystems, a Danaher operating company, seeks a Customer Care Operations Lead to bridge the Global CoE and the local Italian market.
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You will manage instrument orders, resolve escalations, and align local needs with global standards to deliver exceptional customer experiences.
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You will collaborate with Sales, Service, Contracts, Tenders, Supply Chain, Logistics and Finance, monitor performance, and drive continuous improvements while balancing global processes with regional requirements.
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