Service Desk Engineer fully remote
Pubblicato il 11-09-2026 - Human Technopole in Italia
Build the science that shapes the future of human health.Build the science that shapes the future of human health. Application closing date: 31.08.2026Join a place where ambitious science thrives Human Technopole (Milan) is a rapidly expanding life science institute where international researchers and cutting‑edge technologies converge to accelerate biomedical discovery. Our mission is to transform bold scientific ideas into advances that improve human health.
Your mission As Service Desk Engineer, you will provide assistance about user’s daily issues with their company assets (Laptop, Mobile Phone, …) and promptly understand and fix possible issues via tickets.
You will interact with colleagues from Administration and Research, understand the needs and will support the users with all the necessary activities to make the user experience run smoothly. You will report to the Service Desk Coordinator.
Grow Your Skills You will enhance your professional skills by:
Desk Support and Troubleshooting: providing technical support for various operating systems (MacOS, Windows, Linux, mobile),
assisting users with company assets, diagnosing and resolving issues via ticketing systems, performing initial incident assessments, and implementing solutions remotely or on‑site.
Hardware & Software Management: installing, configuring, modifying, and repairing hardware, software, and peripherals for end‑users.
IT Helpdesk Services: providing a knowledgeable and reliable IT helpdesk service, managing and documenting support requests via ticketing and monitoring systems to ensure high service quality and user satisfaction.
Documentation and knowledge sharing: developing and maintaining up‑to‑date user guides, tutorials, and IT product information
Asset and license management: overseeing IT asset management, license tracking, and software catalogue definition for the research centre.
High School/Degree Diploma in Information Technology or related field.
Minimum 3 years of experience in an