Guest Services Agent
Pubblicato il 11-09-2026 - Altro in Italia
Guest Services Agent
Guest Services
Reports to: Guest Services Director, Guest Services Manager, Guest Services Supervisor, Night Manager.
Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. main responsibility is the maintenance and control of the hotel's room inventory on a day to day basis. This includes coordinating room assignments & controlling room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GSA is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and a strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. This relationship is key to the success of the Front of House operations functioning.
Front desk and back office areas. Front Office is a focal point for all guest/visitor reception and inquiries.
A College Degree or in the process of receiving one.
Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Knowledge of computers.
Training in the hospitality industry.
Previous experience as a Front Office Receptionist in a luxury market.
Fluency in a second language.
Knowledge of Opera, Marsha, Mystique and Concierge Assistant.
Must have a professional image and personality exuding confidence and leadership skills.
Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
Ability to work well under the pressure of coordinating many requests at any given time.
Ability two work well under the pressure of 50 arrivals/departures transactions wit