Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7t2cb5

ppFor our office in bPero (MI), /b we are looking for a bCustomer Service Specialist /b who will join the bSupply Chain/Export Customer Service Department /b. /p pThe Customer Service Specialist is responsible for the Supply Chain customer interface (order-to-invoice and collaboration). Her/his aim is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-serve and inefficiencies. /p h3Main activities: /h3 ul liProactively ensure order processing and follow up until the delivery resolving any difficulty in the process /li liCommunicate with sales and production to clarify any misunderstanding in order processing /li liProactively communicate with customers in order to understand sales trend and anticipate service issues /li liEfficiently answer to the client requirements (deadlines, shortages, information, disputes) /li liEstablish relationship with the client in order to optimize the service level /li liEnsure timely launch of new product introductions at our customers and minimize write offs and returns /li liRecord analyse and follow up the disputes situations (complains, deductions, returns, etc.)



in accordance with the Customer Service Manager, the logistic and the sales teams /li /ul h3The ideal candidate: /h3 ul liDegree in the Humanities/Economics field; /li liExcellent knowledge of English and French; /li liGreat communication and interpersonal skills; /li liKnowledge of SAP is a plus; /li liExcel knowledge is a plus; /li liGood interpersonal skills, team player /li liExcellent communication skills /li liAble to simplify and prioritize to make sure the most pressing issues get accomplished first /li /ul pSi offre contratto a tempo indeterminato, CCNL Metalmeccanico. /p pLa retribuzione prevista è compresa tra €32.000 e €38.000 lordi annui, in base all’esperienza del candidato. /p pMensa aziendale, lavoro da remoto fino ad 8 giorni al mese. /p pCoster is an Equal Opportunity Employer committed to creating a Diverse Inclusive environment. We are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7t2cb5