Mgr Incident
Pubblicato il 11-09-2026 - CPS Energy in Italia
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day
Deadline to apply: Open until filled
Pay Grade
18
Position Summary
The Manager of Incident and Monitoring will be responsible for overseeing a team managing the ITSM processes of Incident Management, Change Management and Communication Management. In addition, this manager will also oversee the Network Operations Center (NOC) team.
Tasks and Responsibilities
- Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team.
- Lead and manage a team of NOC analysts, providing guidance, support, and professional development opportunities.
- Ensure 24/7 coverage and effective shift management to maintain continuous network monitoring.
- Oversee the monitoring of network alerts and performance metrics to identify and address potential issues.
- Ensure timely and effective incident response and resolution to minimize downtime and impact on business operations.
- Work with the incident management team to coordinate processes and protocols.
- Develop and maintain key performance indicators (KPIs) and metrics to measure the effectiveness of all teams.
- Foster a collaborative and high-performance culture within the teams.
- Provide guidance, mentorship, and professional development opportunities for team members.
- Generate regular reports on team performance, incident trends and process improvements.
- Present findings and recommendations to senior management to drive data-informed decision-making.
- Oversee the lifecycle of all incidents and problems, ensuring