JIRA Cloud Administrator
Pubblicato il 11-09-2026 - Keells in Italia
John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.
JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.
We invite applications from suitably qualified individuals for the post of JIRA Cloud Administrator. The selected candidate will report to the Project Manager.
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The JIRA Cloud Administrator will be responsible for:
- Administering and managing Jira Cloud and Jira Service Management (JSM) projects, including configuration of workflows, issue types, screens, permissions, and Kanban/Scrum boards.
- Managing user access, roles,
and group permissions across Jira and Confluence environments.
- Configuring SLA-driven workflows, automation rules, notifications, and escalation mechanisms while monitoring SLA compliance.
- Establishing CAB approval workflows in Jira aligned with basic ITIL practices.
- Managing Confluence spaces, templates, permissions, and ensuring documentation standards across teams.
- Creating dashboards and reports using JQL and tools such as Power BI to support business insights.
- Supporting system integrations, troubleshooting Jira-related issues within defined SLA timelines, and ensuring system stability.
- Maintaining best practices, documentation, and identifying opportunities for process improvements and automation.
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The ideal candidate should possess:
- Strong hands-on experience in Jira Cloud Administration and Jira Service Management (JSM).
- Expertise in workflow configuration, SLA setup, automation, and ticket management.
- Experien