Front Office Supervisor
Pubblicato il 11-09-2026 - The Social Hub in Firenze
Your Mission, Should You Choose to Accept It
You’rethe heartbeat of our front desk and the go-to person for both guests and your team. In this role,you’llguide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support.You’llbring people together across departments and help create moments guests remember. Andwhile doing this,you’llgrow too: Thisis a place where your leadership and hospitality skills can really take off.
In Case YouDon’tKnow Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain,
Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
WhatYou’llDo
- Lead daily front desk operations and guide the team during your shift
- Coach, support, and motivate Front Office Hosts in the moment
- Welcome guests, handle requests, and turn small moments into great stays
- Coordinate with Housekeeping, F&B;, and other teams to keep things smooth
- Manage bookings, room availability, payments, and other admin tasks
- Spot chances to upsell rooms, local experiences, and TSH outlets
- Share guest feedback and ideas to elevate our service
- Help onboard new team members and create a fun, supportive vibe
WhatYou’llHave
- You have 1-3 years of experience as a front office supervisor or a similar hospitality role
- You know the ins and outs of hospitality and are ready