11 set - Roma
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ABOUT THE TEAM
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Within Customer Services, the
Service Excellence & Customer Advocacy
department is responsible for driving continuous improvement in the quality of Aftersales activities, while also contributing to the future evolution of the Sales environment. New resources will be integrated primarily into the
Service Quality
area, within a dynamic and transversal organization strongly focused on quality improvement and operational excellence. The department enhances service quality by improving the processes implemented by dealers and repairers, supporting standardization, simplification, and effectiveness of daily operations. A key role is also played by the continuous development and enhancement of
portals, websites, and ICT tools
used by dealers and repairers in their day‑to‑day activities, with the objective of increasing efficiency, reliability, and overall service quality. The working environment promotes collaboration,
innovation, and a data‑driven approach, offering the opportunity to contribute concretely to the end‑to‑end improvement of the customer experience.
ABOUT THE ROLE
We are looking for a
Project Manager & Power BI Reporting Specialist
who can combine strong project management capabilities with a solid data and analytics mindset.
In this role, you will be responsible for
managing end-to-end project
activities while designing and delivering impactful Power BI dashboards and reporting solutions that enable data-driven decision making.
You will work at the intersection of business, data, and technology, translating complex requirements into structured insights and actionable outcomes.
YOUR RESPONSIBILITIES
Plan, coordinate and deliver projects, ensuring alignment on scope,
timeline, budget and quality
Manage daily project activities, stakeholders, priorities and dependencies
Identify ri
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