Field Service Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7t6cwk

Career Opportunities with Nova Biomedical Corporation
Nova Biomedical is an Equal Opportunity Employer in compliance with Affi…

Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

Job Summary:
To support continued growth across the South Korea market, Nova Biomedical is seeking a Field Service Engineer, Clinical to provide hardware and software support for clinical accounts throughout the region. This role is responsible for supporting customers and distributors through pre-sales support, installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing technical support. The ideal candidate will be customer-focused, technically skilled,



and comfortable working independently while maintaining strong relationships with both distributors and end users.

Responsibilities:
- Respond to and follow up on customer and distributor inquiries via phone and email.
- Execute service-related activities including installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing support.
- Provide demonstration support as requested by the sales team.
- Manage and collect installed base information for existing and new customers.
- Monitor customer service agreements and qualifications and proactively support renewal opportunities.
- Manage distributor service parts inventory and oversee warranty and claim processes.
- Maintain routine communication with the U.S.-based technical support team.
- Build and maintain strong relationships with distributors, biopharma customers, and clinical accounts.
- Conduct distributor service training and support local qualification efforts.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7t6cwk