12 set - Gorle
Ingersoll Rand
About Us
We are a global leader in industrial solutions, delivering innovative and reliable products to customers worldwide. Our commitment to quality and precision ensures that we remain at the forefront of technology and manufacturing excellence.
Job Title
Sales Support Specialist
Location
Gorle (BG), Italy
About Us
We are a global leader in industrial solutions, delivering innovative and reliable products to customers worldwide. Our commitment to quality and precision ensures that we remain at the forefront of technology and manufacturing excellence.
Job Summary
The Sales Support Specialist supports both post-sales (aftermarket) and for upgrade activities for engineered products in the Oil & Gas sector. The role focuses on ensuring high customer satisfaction, efficient order execution, and identification of business opportunities related to spare parts, services, and upgrades.
Responsibilities
- Manage customer requests related to spare parts, repairs and product upgrades.
- Prepare and issue quotations for aftermarket solutions based on technical specifications, BOMs,
and customer requirements.
- Follow up on aftermarket orders, ensuring on-time delivery, cost control, and compliance with quality standards.
- Provide technical and commercial support to customers regarding installed equipment.
- Identify opportunities for additional sales (spare parts packages, upgrades, retrofit solutions, service agreements).
- Maintain and update installed base data and aftermarket records.
Ensure Alignment Between Customer Requirements And Internal Capabilities.
Support contract review and order handover from sales to execution teams.
Qualifications
- Degree in Engineering (Mechanical, Industrial, or equivalent) or Technical Diploma with relevant experience.
- 2-5 years of experience in aftermarket, sales support, or technical sales in Oil & Gas or similar industries.
Experience With Engineered-to-order (ETO) Products Is Strongly Preferred.
- Knowledge of industrial e
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