12 set - Napoli
Msc Cruises
Where passion meets opportunity
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JOB PURPOSE
We are seeking an experienced and highly motivated CTI Delivery Senior Lead to join our growing team.
The CTI Delivery Senior Lead is responsible for driving successful delivery of strategic business outcomes while ensuring Agile best practices are effectively implemented within the CTI team. This role combines enterprise-level delivery leadership across multiple technology teams with hands-on Scrum Master responsibilities focused on team effectiveness, continuous improvement, and Agile execution.
The role serves as the bridge between business strategy and delivery execution, ensuring that cross-functional teams deliver value efficiently, dependencies are managed proactively, and organizational impediments are removed. At the team level, the role coaches Agile practices, facilitates Scrum ceremonies, and fosters a culture of collaboration, accountability, and continuous improvement.
KEY ACCOUNTABILITIES
• Lead the end-to-end delivery of activities across multiple IT teams, squads,
and aligned to business objectives and strategic priorities.
• Manage cross-team dependencies, risks, issues, and delivery timelines.
• Facilitate governance, planning, and reporting processes to provide transparency on delivery progress, risks, and outcomes.
• Manage stakeholder expectations and communicate delivery status, milestones, and challenges effectively.
• Serve as Scrum Master for the CTI team, ensuring Agile principles and Scrum practices are consistently applied.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.
• Monitor team health, velocity, sprint commitments, and delivery performance.
• Remove team-level impediments and escalate issues when broader organizational support is required.
• Support effective backlog management and prioritization in partnership with Product Owners.
QUALIF
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