Implementation Project Manager
Pubblicato il 12-09-2026 - Elettrotecnica in Roma
Implementation Project Manager ServiceChannel is the leading cloud‐based platform for Facilities Management and Maintenance operations . We help organizations source, procure, manage, and pay for repair and maintenance services across multi‐site portfolios through a single, integrated system. With nearly two decades in the market, we combine proven industry expertise with the agility and curiosity of a fast‐growing technology company. We are committed to building both a great product and a great place to work.
The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‐world facilities, maintenance, and vendor‐management workflows.
You will work closely with facilities, operations, and procurement stakeholders to translate complex business processes into scalable platform configurations.
This position requires someone comfortable operating in a fast‐paced environment, balancing technical depth with clear, confident client‐facing communication.
Key Responsibilities Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‐site service delivery
Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
Guide customers through configuration, training, testing, and go‐live with a strong focus on real‐world operational adoption
Communicate technical and functional concepts clearly to both technical and non‐technical stakeholders, including facilities and operations leaders
Build strong working relationships with cross‐functional te