12 set - Italia
PriceLabs
About the Role:
In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to uphold those standards and set new ones.
If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.) eventually.
The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe and have a work permit.
This role is for people who reside in Spain, Portugal or Italy
Compensation: €26,000 per year (total compensation, including base salary, variable pay, and other allowances), depending on experience and location.
Key responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution.
Conducting product walkthroughs and providing resolutions to customers' queries.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
Providing prompt and accurate feedback to customers.
Ensuring proper recording and closure of all issues.
Answering questions over email, phone calls, & live video calls.
Find ways to go above & beyond to help customers.
About You:
You should have a maximum of two years of experience in any relevant role or field.
Empathy, and patience.
Curiosity and a problem-solving mindset.
Math score of 85% and above in your 10th grade.
Previous experience at a start-up or in a customer support role.
Strong analytical background - our product is very math and numbers-heavy
Solid verbal, written, presentation, and interpersonal communication skills.
Experience with Databases (including SQL queries), Microsoft Excel
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