12 set - Firenze
Borgo Pignano Florence
PURPOSE OF THE JOB
For the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor. The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market.
MAIN DUTIES & RESPONSIBILITIES
Work side by side with the Reservation Manager in the following:
Reservations:
- Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standards
- Ensure timely management of correspondence in accordance with company timelines and standards.
- Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments,
payment methods and cancellation policy and with other departments for special requests
- Verify booking conditions, payment methods, and correct sales rates.
- Monitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requests
- Control and manage the "daily trace" on a daily base
- Apply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers, experiences and when appropriate the sister property Borgo Pignano Tuscany
Revenue Management:
- Operationally manage revenue management activities for Borgo Pignano Florence and Borgo Pignano Tuscany, implementing approved pricing strategies and contributing to achieving pricing strategies and financial goals for both properties
- Monitor daily occupancy pick up, booking pace, lead time, cancellation, segmentation, ADR, RevPAR,
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