12 set - Milano
Hines
Overview
Who are we?
At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.
Responsibilities
The Operations Manager is accountable for the operational and commercial performance of the aparto portfolio in Italy. Acting as the country operations lead, the role ensures our properties operate safely, efficiently and profitably while delivering an outstanding resident experience that differentiates aparto in the market.
The role leads and develops the operational teams across Italy and is responsible for driving consistent standards, strong financial performance and continuous improvement.
Working closely with Asset Management, Marketing, Finance and other central functions, they will ensure the portfolio meets its commercial objectives while leading key investor, owner and client relationships in Italy.
Lead day-to-day operational performance across the Italian portfolio
Manage the operational and financial performance of the properties and their teams
Coach and support General Managers to deliver high standards and consistent execution
Ensure service delivery, property presentation and operational routines align with aparto standards
Review performance data and implement actions to improve occupancy, revenue, cost and resident experience
Build and maintain strong relationships with key investors, owners, clients, universities, partners and other stakeholders
Monitor market trends, competitor activity and legislative developments that may impact operational or commercial performance in Italy
Provide out-of
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