12 set - Assago
Electrolux Group
Job Description
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Join us in our exciting quest to build the future home
Position
Permanent – Consumer Care/Customer Care
About the role
As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit. You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation. Your contributions to continuous improvement will be highly valued,
and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia). You will report to the Customer Service Manager Italy.
Location
The role is based in Assago.
What you’ll do
- Daily check and monitor of order status in SAP
- Order release to delivery booking
- Manage customer returns/refusal and related Credit Notes
- Manage customer interaction to ensure optimized service level
- Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
- Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
- Analysing data to identify trends and opportunities for process improvement
- Support process digitisation through advanced technology tools under development or in place
Who you are
- Relevant experience in B2B Customer Service (some project-related experience at international level would be considered as a great asset
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