12 set - Milano
EPTA GROUP
Would you like to be the next Fresh Thinker?
Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for a Country Telemonitoring Manager:
_Key Responsibilities:_
- Define, implement and maintain best practices and tools as well as global guidelines on telemonitoring service supporting and monitoring the local implementation;
- Improve the telemonitoring system, by local reporting (global platform) search and evaluation of new solutions aligned with competitors’ moves and technological progresses;
- Manage relations with IT department to ensure stability of the entire IT infrastructure (not only the telemonitoring platform);
- Support local implementation in the definition of local telemonitoring system, training and first store connection;
- Collect and respond promptly new customers' expectations in terms of system upgrade;
- Analysis of serious problems reported by customers such as cold failures;
- Collaboration with other after sales departments on projects or various problems (e.g. expired contracts, new projects, etc);
- Constantly checking that the systems installed at customers' premises are updated to the latest version;
- Telemonitoring Operations & Remote Service Management: oversees remote monitoring and predictive maintenance services. Ensure real-time tracking, diagnostics and issue resolution using IoT and AI-driven tools;
- Compliance, Security & Risk Management: with the support of Legal and ICT Departments ensure compliance with industry regulations, cybersecurity protocols, and data protection laws;
- Business Strategy & Digital Service growth: identify opportunities for expanding remote service offerings and improving revenue streams.
_Requirements:_
- Professional experience in the role or similar of at least 5 years;
- Management experience: preferably in multinational context, with similar dimensions, managing similar activities;
- Languages:
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