12 set - Firenze
Walks
About Us
Walks & Devour brings people together through unforgettable food and cultural experiences in the world’s most iconic destinations.
In Florence, our tours range from intimate food walks and private experiences to engaging group visits through the historic city center, including areas around the Duomo, Piazza della Signoria, and the Oltrarno. Behind every experience is a close-knit local team of guides, coordinators, and operators who work collaboratively on the ground—sharing stories, managing logistics, and creating moments our guests remember long after the tour ends.
About You:
We’re looking for freelance Ground Operations Coordinators to support our day-to-day tour operations in Florence city center primarily around San Marco square and Duomo. This role is ideal for someone who is organized, punctual, and comfortable working in a fast-paced, people-focused environment. You’ll work closely with guides, partners, and internal teams to ensure tours run smoothly each day.
About the Opportunity:
As a Freelance Ground Operations Coordinator,
you’ll provide hands-on operational and administrative support for our tours in Florence, Working closely with our Central Operations team and Ground Operations Manager, you’ll play a key role in keeping daily operations running smoothly across our walking tours, food tours, group experiences, island tours, and private tours.
This is a highly people-facing role. You’ll support and coordinate our local freelance guides and tour leaders, manage relationships with partners and suppliers, and ensure our operational procedures work effectively on the ground. You’ll also be our main point of feedback—gathering insights from guides, partners, guests, and your own on-site experience to help improve tour quality and efficiency.
We’re looking for someone with prior experience in tourism or tours & activities, who is organized, proactive, and comfortable problem-solving in a fast-moving environment. Experience working with tour
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