12 set - Italia
TELUS Digital
Allgemeine Angaben:
Bewerbungsfrist
- 28-Feb-2026
Standort
- BG - Sofia - TELUS Tower
Land
- Bulgarien
Jobbeschreibung:
Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Italian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Flexible contract conditions (temporary employment, tempo parziale options)- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)- Fully paid training- Stable job and career development opportunities- Attractive salary- Additional health insurance- More than fifty benefits and services to choose from- Positive international working environment- Support and learning- Employee referral bonuses
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers-
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores- Collaborate with team members to share best practices and contribute to the knowledge base- Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent Italian and English communication skills- Strong interpersonal abilities and customer service orientation- Ability to follow structured guides and processes- Excellence in active listening and problem-solving- Adaptable and quick to learn new processes and technologi
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