Team Manager Customer Quality
Pubblicato il 12-09-2026 - Altro in Italia
YOUR RESPONSIBILITIES
Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company's strategic quality objectives
Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
Support root cause analysis and the development of effective corrective and preventive actions
Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
YOUR QUALIFICATIONS & SKILLS
Master's degree in Electrical Engineering or related field
Strong leadership skills with proven experience in managing and developing teams
Several years of experience in customer quality management, including the implementation and application of quality methodologies
Analytical mindset with the ability to interpret data and drive performance-based decisions
Results-oriented, with a proactive and structured approach to problem-solving and process improvement
Fluent in English and Italian; proficiency in additional languages is an advantage
OUR COMMITMENT
Innovative work environment in a young, dynamic team
High-tech projects in the future-proof sector of e-mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Attractive premio system and performance-related pay
Additional company benefits