Service Desk Manager — Hybrid, ITIL Leader

12 set - Italia
Altro

F.T.P. S.r.l. in Formigine (MO) is seeking a Service Desk Manager to lead our service delivery for internal teams and international clients. You will shape the service culture, drive improvements, and ensure reliable incident handling and support processes.
The role emphasizes people leadership, ITIL-based process ownership, and a data-driven approach to KPIs like First Fix Rate and CSAT. A hybrid work setup in Formigine is offered with competitive compensation.

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