12 set - Italia
Bonfanti Design Hotel
Bonfanti Design Hotel is a stylish 4-star superior hotel located in the heart of South Tyrol’s Puster Valley. Blending modern design with Alpine charm, the hotel offers high-end hospitality, a gourmet restaurant, and an exceptional wellness area with pools, saunas, and a natural swimming pond. We are dedicated to providing unforgettable experiences for our guests in a refined yet welcoming atmosphere.
Responsibilities:
- Facilitates check-ins and check-outs of guests
- Liaise with different teams concerning operations
- Provide premium guest service experiences for clients throughout their stay
- Liaise with the housekeeping team to provide an overall comfortable guest experience
- Cash handling and credit processing as required
- Resolve guest complaints or otherwise follow up with the manager.
- Reach out to guests to communicate room is ready
- Be familiar with hotel services and promotions and promote them.
- Attend to guests' queries, needs and other special requests
- Follow department policies,
procedures and service standards, including all safety policies.
Qualifications:
- Fluency in Italian with good English and/or German (MUST).
- Excellent written and verbal communication, interpersonal skills.
- Highly organised, results-oriented with the ability to be flexible and work well under pressure.
- A degree or Diploma in Hospitality Management is a plus.
- Computer knowledge in a Windows environment (Word, Excel, Outlook).
- Background in hospitality is an asset.
- Must be a team player and be able to multi-task.
Contratto di lavoro: Tempo completo
Retribuzione: €15.148,79 - €30.668,24 all'anno
Benefit:
- Alloggio
- Mensa aziendale
Domande di preselezione:
- Conosce i software PMS? In particolare Asa?
Esperienza:
- receptionist: 1 anno (Preferenziale)
Lingua:
- Inglese (Obbligatorio)
- Tedesco (Preferenziale)
Sede di lavoro: Di persona
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