12 set - Milano
GWM Italia
About the Company GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D;, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO , covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.
About the Role
Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts; department.
Responsibilities
Responsible for the construction of technical management/training/warranty and claim process and team building
• Responsible for technical support and quality system and warranty system construction
• Responsible for the formulation of KPI of technical quality team and service stations
• Responsible for the implementation of technical quality business plan
• Responsible for the formulation and implementation of training plans
• Responsible for setting up the training classes
• Responsible for KPI development of warranty team
• Responsible for warranty business planning and warranty management of service stations and dealers
• Undertake related tasks of the department;
Qualifications Fluent English and Italian.
Experience in the OEM or distributor same position in European market mainstream vehicle brands.
Required Skills
Customer-Centric Mindset & Empathy Leadership & Team Management Communication & Interpersonal Skills Problem-Solving & Critical Thinking Adaptability & Resilience
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