Program Services Manager
Pubblicato il 12-09-2026 - Altro in Roma
The job: Manager of Trip Leaders Team BASED IN ROME
The company: Overseas Adventure Travel/Grand Circle Corporation
What We’re Looking For:
A strong, engaging leader who is adaptable, creative, organized, and self-driven
Experience in training, coaching, and/or people management (travel industry experience is a plus)
Excellent written and verbal English communication skills
Proven ability to build trust-based relationships and motivate teams
Solid administrative skills, including proficiency with databases and Microsoft Office
Sound judgment with the ability to make tough decisions when needed
Willingness to travel on short notice and work extended hours when required
Dependability, integrity, strong work ethic, and effective time management
What We Offer:
€38,000 annually
Incentive Bonus based on targeted results
Merit increase based on performance
Personal and Professional Growth – Available on request
Milestone Premio + Travel certificate for every next 5th anniversary of employment at GCC
Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
Referral Bonus
Full training program onsite
Working as part of an international team (exposure to colleagues in worldwide offices).
All benefits are applicable at company discretion
Key Responsibilities:
Recruit and train Tour Guides aligned with our Company Values
Build and maintain hiring and training plans to support all products needs
Lead Tour Guide meetings and training sessions both in-office and on the road
Create individualized training plans for new Tour Guides
Support, inspire, and coach the existing Tour Guide team to achieve excellence
Conduct live coaching via phone, Microsoft Teams, and in person
Ride along on tours to assess and support on-the-ground performance
Assign Tour Guides based on performance and operational requirements
Address underperformance when necessary
Engage with travelers during tours
Provide 24/7 emergency support to Tour Guides
Manage administrative tasks while traveling and in the office
Review passenger feedback to inform coaching plans
Deliver weekly reports to Regional Leadership
Key Requirements:
Experience in corporate culture–driven hiring and training
Demonstrated ability to lead, motivate, and develop people to achieve high‑quality results
Strong prioritization and decision‑making skills
Ability to conduct effective 1:1 communication using feedback models
Comfortable working in a fast‑paced environment
Confident public speaking and presentation skills
Proficiency in Microsoft Word and Excel
Ability to travel as required
Travel industry experience preferred
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