Front Office Manager
Pubblicato il 10-09-2026 - COREcruitment in Milano
pbLocation: Milan /b /ppbLanguages: English, Italian and Russian is a plus /b /ppbSalary: €****** - €****** /b /ppbStart: ASAP /b /ppbr/ppI am seeking an exceptional bFront of House Manager /b to oversee the guest-facing operations of a luxury hospitality environment.
/ppThis role is ideal for a polished, confident, and service-driven professional who is accustomed to working with high-profile VIP guests and delivering discreet, personalised service at the highest level.
/ppThe successful candidate will combine strong reception and guest services experience with an understanding of food and beverage operations.
/ppYou will act as a visible ambassador for the venue, ensuring that every guest receives a seamless, professional, and memorable experience from arrival to departure.
/ppA consistently high standard of personal presentation is essential for this position.
/ppbr/ppbKey Responsibilities /b /pulliOversee the daily front of house and guest-facing operations.
/liliDeliver highly personalised, discreet, and professional service to VIP guests.
/liliWelcome and assist guests on arrival, ensuring a smooth check-in and departure experience.
/liliManage guest requests, special arrangements, complaints, and service recovery with confidence and professionalism.
/liliCoordinate closely with reception, security, and management teams.
/liliMaintain a strong presence throughout the guest areas and ensure the highest service standards are consistently achieved.
/liliSupport reception operations, including guest communication, booking information, payments, and administrative procedures.
/liliAssist with food and beverage service when required and ensure coordination between front of house and FB teams.
/liliTrain, coach, and guide team members in service standards, guest interaction, personal presentation, and operational procedures.
/liliLead by example and create a positive, professional, and service-focused team culture.
/liliMonitor guest feedback and identify opportunities to improve the overall guest experience.
/liliAssist with VIP arrivals, special occasions, and bespoke guest requests.
/liliEnsure that the property's presentation, atmosphere, and service delivery remain consistently aligned with luxury standards.
/liliPrepare handovers, reports, and operational updates for senior management.
/li /ulpbr/ppbCandidate Profile /b /pulliPrevious experience in a Front of House Manager, Guest Relations Manager, Reception Manager, Assistant Front Office Manager, or similar role.
/liliProfessional experience working in luxury hotels, private residences, premium venues, or other high-VIP environments.
/liliStrong background in reception and guest services.
/liliPractical understanding of food and beverage operations.
/liliExperience training, coaching, and developing hospitality staff.
/liliExcellent interpersonal and communication skills.
/liliNaturally polished, composed, and confident when dealing with demanding or high-profile guests.
/liliImpeccable personal presentation and a professional approach at all times.
/liliStrong attention to detail and a proactive, hands-on working style.
/liliAbility to remain calm, discreet, and solution-oriented under pressure.
/liliFlexible approach to working hours, including evenings, weekends, and public holidays when required.
/liliValid driving licence and confidence driving as part of the role, where necessary.
/li /ulpbr/ppbPersonal Qualities /b /ppThe ideal candidate is a natural host who understands that luxury service is built on anticipation, discretion, and attention to detail.
/ppYou will be warm and approachable while maintaining professional boundaries, and you will have the confidence to guide both guests and colleagues in a high-expectation environment.
/ppYou are highly organised, well presented, and comfortable taking responsibility for the smooth running of all front of house activities.
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