Customer Service Representative – Italy
Pubblicato il 12-09-2026 - Terumo Neuro in Pavia
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At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
Join our dedicated Customer Service team
Position: Customer Service Representative – Italy
Location: Milan (Hybrid – at least 3 days/week on-site)
YOUR MISSION:
Process customer orders (direct & consignment) via SAP HANA ERP
Maintain customer account records & order histories
Support consignment & tender agreements
Monitor inventory, consignment & trunk stock
Manage returns (RGAs, complaints) with global CS & QA teams
Coordinate product returns with European warehouse
Assist customers, sales teams & distributors (availability, order status, deliveries)
Handle inquiries & ensure timely follow-up
Prepare sales reports upon request
YOUR PROFILE:
Previous experience in customer service or a recent graduate in the field
Strong MS Office skills (Word, Excel, Outlook, Teams)
Ability to multitask & prioritize
Detail-oriented & responsive
Excellent communication & phone skills
Fluent Italy
PREMIO POINTS:
Experience in high-tech, pharma or medical device industry
Knowledge of SAP ERP
Experience supporting direct sales organizations
Bachelor’s degree or Master's degree
Fluent English
Ready to make an impact? xkiyazw
Apply now and be part of a dynamic, international team at Terumo Neuro!
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