12 set - Imperia
Carestream Healthcare International
Essential Responsibilities
• Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams.
• Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L; for International.
• Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers.
• Driving the technical and escalation support teams as well as interfacing with R&D; and operational teams for all technical support items.
• Being the main point of contact for all customers and service channels in the region.
• Deliver the agreed KPI’s and financial targets set by the company.
• Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International.
• Ensure service is carried out in a compliant way adhering to standard local and global SOP’s and compliant company processes to deliver service in a compliant professional manner.
• Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.
• Drive customer satisfaction through the delivery of high-quality, cost-effective service.
• Being International focal point of contact for cross functional communication with global teams such as R&D;, operations, out of box issues, etc.
Qualifications / Skill Requirements
• Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience.
• Demonstrated service management experience in Medical Device Industry
• Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers.
• Demonstrated ability to lead and implement organisational change and provide clear direction to staff.
• Willingness to travel overseas and within International when required.
The successful applicant will have:
• Demonstrated ability to supervise and lead a team of technical field staff
• Demonstrated channel management experience preferably in healthcare.
• Must be results driven with a strong ability to drive outstanding customer service
• Excellent written and verbal communication skills.
• Strong Technical Knowledge of X-ray products. CT&MRI; and other modality experience is a premio.
• The ability to travel within International as required.
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