Customer Service Representative – Italy
Pubblicato il 12-09-2026 - Terumo Neuro in Milano
p strongJOIN OUR TEAM AT TERUMO NEURO! /strong /ppbr / /ppAt strongTerumo Neuro /strong, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose. /ppbr / /pp strongJoin our dedicated Customer Service team /strong /pp strongPosition: /strong Customer Service Representative – Italy /pp strongLocation: /strong Milan (Hybrid – at least 3 days/week on-site) /ppbr / /pp✨ strongYOUR MISSION: /strong /pp Process customer orders (direct consignment) via strongSAP HANA ERP /strong /pp Maintain customer account records order histories /pp Support consignment tender agreements /pp Monitor inventory, consignment trunk stock /pp Manage returns (RGAs, complaints) with global CS QA teams /pp Coordinate product returns with European warehouse /pp Assist customers, sales teams distributors (availability, order status, deliveries) /pp Handle inquiries ensure timely follow-up /pp Prepare sales reports upon request /ppbr / /pp strongYOUR PROFILE:
/strong /pp✔ Previous experience in customer service or a recent graduate in the field /pp✔ Strong MS Office skills (Word, Excel, Outlook, Teams) /pp✔ Ability to multitask prioritize /pp✔ Detail-oriented responsive /pp✔ Excellent communication phone skills /pp✔ Fluent Italy /ppbr / /pp strongBONUS POINTS: /strong /pp➕ Experience in high-tech, pharma or medical device industry /pp➕ Knowledge of SAP ERP /pp➕ Experience supporting direct sales organizations /pp➕ Bachelor’s degree or Master#39;s degree /pp➕ Fluent English /ppbr / /pp strongReady to make an impact? /strong /ppApply now and be part of a dynamic, international team at Terumo Neuro! /ppbr / /pp#TerumoNeuro #WeAreHiring #CustomerService #JobOpportunity #MilanJobs #CareerOpportunity #CustomerSuccess #SAP #MedicalDevices #Teamwork #JoinUs #NowHiring #Ita /p