12 set - Italia
Johnson Controls
This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.
We are looking for an energetic and customer-focused Sales Assistant / Customer Engagement Manager to support our sales activities while building strong, lasting relationships with customers. This hybrid role combines sales support, customer engagement, and account management responsibilities to ensure an exceptional customer experience and drive business growth.
The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey.
How will you do it
Support the sales team with daily administrative and operational activities
Prepare quotations, sales reports, presentations, and customer documentation
Maintain and update CRM systems, ensuring accurate customer and sales data
Coordinate order processing and track customer requests
Collaborate with internal departments to ensure timely delivery and customer satisfaction
Monitor sales performance metrics and prepare regular reports
Build and maintain strong relationships with Key customers
Serve as the primary point of contact for Key customer questions, requests, and issue resolution
Attend to networking events with customers
Promote a customer-centric culture across the organization .
Bachelor's degree in Business, Marketing, Communications, or a related field preferred
~2+ years of experience in sales support, customer success, customer engagement, account management, or a related role
~ Ability to build trust and manage customer relationships effectively
~ Proficiency in Microsoft Office and CRM platforms (Salesforce)
~ Strong problem-solving skills and customer-centric mindset.
Experience with customer engagement or customer success programs
Knowledge of sales processes and pipeline ma
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