Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7tq3ch

Armani Hotel Milano , situato nel Quadrilatero della Moda, è la seconda collaborazione tra Giorgio Armani S.p.a. ed Emaar Properties PJSC. Ospitato in un edificio razionalista del 1937, incarna la filosofia "Stay with Armani" offrendo un'esperienza intima dove ogni dettaglio delle 95 camere e suite, disegnate dal suo autore, riflette eleganza, comfort e raffinatezza.

Sotto la supervisione del team Lifestyle, gli ospiti ricevono un'ospitalità su misura. Al settimo piano del palazzo, con vista maestosa sulla città, l'hotel ospita l'Armani/Ristorante con cucina italiana dalle sapienti rivisitazioni in chiave internazionale e l'Armani/Bamboo Bar, mentre all’ultimo piano Armani/SPA si estende su una superficie di 1.000 mq con piscina relax e palestra.

Posizione:
- Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
- Welcome and manage all walk-in guests efficiently and professionally.
- Support the Supervisors and Managers with administrative tasks as required.




- Run operational reports and promptly communicate any discrepancies to relevant departments.
- Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
- Maintain positive guest and colleague interactions, fostering a collaborative work environment.
- Build and maintain strong guest relationships to enhance their stay.
- Collaborate effectively with other departments in the spirit of teamwork.
- Prepare daily, weekly, and monthly reports, including storage control reports.
- Uphold and promote Armani’s Values and Culture Characteristics.
- Ensure punctuality and adherence to hotel service standards at all times.
- Handle guest inquiries both in person and over the phone with professionalism.
- Respond appropriately to emergencies and follow hotel safety procedures.
- Manage incoming and outgoing calls, including local, national, and international calls.
- Process guest payments and maintain accurate cash handling procedures

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7tq3ch