Front Desk Agent Turnante

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7tq41c

The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5* in Rome, is looking for you!The primary purpose of the Front Desk Agent Turnante is to ensure that guests have an excellent hotel experience through greeting them, processing check-in and check-out, issuing room keys, answering questions and addressing guest requests.The Front Desk Agent Turnante will be tasked with the following duties, responsibilities, and assignments:Front Desk operations during your assigned shift to a consistently high standard; Ensure personalknowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events; Maximize sales revenues through up-selling and marketing program; Manage Guest requests, inquiries, and complaints promptly and completely; Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service; Check-in and check-out guests; Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner; Answer inquirespertaining to hotel services, registration, shopping, dining, and travel directions; Handle cash andcredit card transactions and process guest accounts; As needed, fulfill all job responsibilities expected of Concierge Attendant; Fax and make copies for guests,



along with other services of the Business Center; Arrange for sending and receiving of packages; Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications; Any and all other work as required to complete the primary purpose of the position.To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:A Front Desk Agent serving The Pantheon Iconic Rome Hotel is always working on behalf of our Guests and working with other Team Members; Front Office experience in Hotel of same category, preferable in Marriott Luxury Properties; Strong commercial/business awareness and demonstration of sales capabilities; Calm, organizedwork ethic with the ability to prioritize and meet deadlines; Excellent interpersonal and communication skills; A passion for delivering exceptional levels of Guest service; Experience withanswering multi-line phone lines; Proficiency in Microsoft Office programs; Excellent command of Italian and English. Additional languages will be appreciated; A minimum of 1 year experience in a similar role; Proficiency in Opera and MARSHA Operational Systems required; To apply please send your CV to: (email hidden)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7tq41c