12 set - Milano
NexaVM Technologies
Company Description NexaVM Technologies AG delivers enterprise-grade virtualization and cloud infrastructure solutions for organizations with rigorous performance and reliability requirements. The company combines Swiss-engineered precision and security with modern cloud architecture to help customers build, modernize, and protect critical applications and infrastructure. Its solutions can be deployed across hybrid cloud, private cloud, and software-defined data center environments, offering flexibility for complex IT landscapes.
NexaVM serves global enterprises that seek high stability, strong security, and innovation to drive efficient digital transformation. Team members join a focused, technology-driven environment dedicated to robust and secure infrastructure solutions.
Role Description The Technical Support Engineer role is a full-time, on-site position based in the Milan italy. This role is responsible for providing technical support to enterprise customers using NexaVM’s virtualization and cloud infrastructure solutions, including diagnosing and resolving product and environment issues. Day-to-day tasks include troubleshooting complex incidents, reproducing technical problems in test environments, and collaborating with engineering teams to escalate and resolve systemic issues.
The Technical Support
Engineer will respond to customer inquiries via ticketing systems, email, phone, or remote sessions, ensuring timely, clear,
and accurate communication throughout the support lifecycle. The role also involves documenting solutions, maintaining knowledge base articles, contributing to best practices, and assisting customers with configuration, performance optimization, and product updates.
Qualifications
- Strong Technical Support and Troubleshooting skills for virtualization, cloud infrastructure, and related enterprise environments.
- Excellent Analytical Skills to diagnose root causes, interpret logs, and work through complex, multi-layered technical issues.
- Proven Customer Support and Customer Service experience, with the ability to communicate clearly, manage expectations, and maintain a professional, solution-focused approach.
- Familiarity with virtualization platforms, cloud technologies, operating systems (Linux/Windows), and networking fundamentals.
- Effective written and verbal communication skills in English; ability to create clear incident notes and technical documentation.
- Ability to work on-site in the Milan Region, collaborate with cross-functional teams, and prioritize multiple cases.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Experience with ticketing systems, remote diagnostic tools, and monitoring solutions; prior enterprise support experience is an advantage.
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