Client Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7tqfyf

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position:
Client Advisor - Piazza di Spagna
Act as a brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention.

SALES & KPIs
- Sales achievement – meet individual sales target and contribute to the overall store sales objectives.
- KPIs achievement – have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket.

CLIENTELING
- Client engagement – focus on development and retention of existing clients,



recruitment of new and potential ones. Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership.
- Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT
(care & knowledge)
- Product knowledge – master the know-how of every Valentino creation and convey an engaging / proper story telling around it.
- Display maintenance contribution.

OPERATIONS
- Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.).
- Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7tqfyf