Product Owner – Dynamics Customer Insights

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ppMSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment. /p pFrom a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. /p pMSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India). /p pMSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company. /p pWith over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines. /p pWorking within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth. /p pIn 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business. /p pDo you recognize yourself? Then come work with us and be part of MSC’s family! /p pMSC Technology Italy is seeking a bProduct Owner – Dynamics 365 Customer Insights Events Management /b to lead the strategic evolution, value delivery, and continuous development of customer data and event-driven engagement capabilities. /p pIn this role, you will act as the primary owner of the product vision, driving prioritization, feature definition, and overall product outcomes. This position goes beyond traditional business analysis, requiring full end-to-end ownership of the product, balancing business strategy, platform capabilities, and execution.



/p pYou will work closely with senior stakeholders across Commercial, Marketing, Technology, and Data functions to ensure the platform enables meaningful customer insights, scalable engagement, and measurable business impact across the organization. /p h3Role and Key Responsibilities /h3 ulliDefine and evolve the product vision and strategy forb Dynamics 365 Customer Insights /b and Events Management, aligning it with business and marketing objectives. /liliOwn and prioritize the bproduct backlog, ensuring high-quality user stories, clear acceptance criteria, and alignment /b with both short-term needs and long-term roadmap goals. /liliAct as subject matter expert forb Customer Insights /b, guiding platform adoption, capability maturity, and solution design with a focus on scalable and native approaches. /lilibCollaborate with architects, developers, and data teams /b to ensure solutions are aligned with product strategy and technical sustainability. /liliLead the full product lifecycle, from ideation to delivery and adoption, ensuring best practices in segmentation, consent management, customer journeys, and event workflows. /liliValidate delivered features, ensuring they meet expected outcomes and quality standards, and lead issue resolution and continuous optimization initiatives. /liliMonitor product performance, user adoption, and data quality, identifying opportunities for improvement, automation, and innovation. /liliOwn the product roadmap, defining priorities and sequencing initiatives based on business value and organizational impact. /li /ul h3Requisiti /h3 ulliBachelor’s degree in Computer Science, Business, Marketing Technology, or a related field. /liliProven experience as ab Product Owner, Product Manager, or Business Analyst /b within complex, fast-paced environments. /liliStrong hands-on expertise with Dynamics 365 Customer Insights (Data Journeys) and related CRM or marketing automation platforms. /liliDeep understanding of customer data models,



identity resolution, segmentation strategies, consent management, and event-driven engagement. /liliDemonstrated ability to engage with senior stakeholders and translate strategic objectives into actionable product outcomes. /liliStrong analytical, communication, and decision-making skills, with a proactive and ownership-driven mindset. /liliExperience working in Agile environments; familiarity with bAzure DevOps /b is a plus. /li /ul h3Diversity and Inclusion /h3 pThis job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003). /p pIn compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position. /p pThe position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria). /p pThe classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role. /p h3What we offer /h3 pWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group. /p pMoreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to agevolazioni all employees. /p pOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7tsp3a