12 set - Legnago
Intelligenz IT
pRole: strongOnsite Support Services Engineer /strong /ppstrongLocation: /strong Via Ing. Pilade Riello 5/7, Legnago, Italy (Shopfloor) /ppstrongWork Model: /strong Onsite /ppstrongProject Duration: /strong 1 Year /pulliMinimum strong3 years of relevant experience /strong /lilistrongMandatory Skills: /strong Service Desk, End User Services, Field Services, Onsite Support Services /lilistrongGood-to-Have Skills: /strong ServiceNow, Meraki, Dell Certification /lilistrongLanguages Required: /strong Native-level Italian and good English communication skills /li /ulpbr / /ppIf you are interested in this opportunity, please share your updated CV along with your expected rate and availability. /ppbr / /ppstrongRequired Skills, Knowledge Abilities /strong /pulliTechnical Expertise /liliStrong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices. /liliProficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation. /liliFamiliarity with Active Directory and Azure AD object management. /liliProcess Governance /liliKnowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
/liliExperience with CMDB tools (preferably ServiceNow) and asset lifecycle management. /liliAnalytical Automation /liliAbility to leverage analytics and automation tools for proactive support and trend analysis. /liliCompetence in identifying process inefficiencies and implementing improvements. /liliStrong coordination skills with cross-functional teams, OEMs, and third-party vendors. /liliEffective reporting and documentation capabilities. /liliUnderstanding of security protocols, compliance standards, and factory safety requirements. /liliPreferred Qualifications /liliExperience in manufacturing IT environments. /liliFamiliarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems. /li /ulpbr / /ppstrongBeneficial Skills, Knowledge Abilities (Good To Have) /strong /ppbr / /ppbr / /pulliKnowledge of/experience with Cisco Meraki /liliKnowledge of/experience with Amazon Web Services (AWS) /liliService Now ticketing tool experience /liliManufacturing domain experience /li /ulpbr / /p
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